P111 - THE CONCEPT

PRACTICE-ORIENTED PROFESSIONAL DEVELOPMENT

In March 2017, the European Standard EN 16992 "Customs Representative" was published.

This standard defines the competencies associated with the role of a customs representative, including competencies that are also found in other professions but are of particular importance in the context of customs representation.

A customs representative must possess adequate knowledge of the applicable and relevant laws, guidelines, rules and regulations in the country where the service is provided and where he or she carries out customs representation activities.

ONE STANDARD - MANY OPPORTUNITIES

These competencies also apply to professional groups that encounter customs-related matters in the course of their work but are not classified as customs service providers. Nevertheless, they too must possess the necessary knowledge and skills to perform their duties effectively.

The major benefit of this standard is that, for the first time at a European level, the required knowledge and skills for individuals involved in customs matters have been defined and described in detail across 21 areas of competence.

To enable professionals in different roles to demonstrate the knowledge and skills required by this standard, the certification schemes P36 “Customs Professional”, P36.1 “Specialist for Customs Clearance Entry” and P37 “Customs Clearance Operator” were developed by independent certification bodies on the initiative and with the significant involvement of G. Englmayer Customs and Consulting GmbH under the Zollakademie Austria brand. To meet the requirements of the entire EN 16992 standard, the P38 “Customs Operations Manager” certification scheme was subsequently introduced.

PROFESSIONAL CERTIFICATIONS

For the P36 “Customs Professional” personal certification, the focus is on fundamental customs knowledge relevant to all affected professional groups.

The P36.1 “Specialist for Customs Clearance Entry” certification complements the P36 qualification and is aimed at individuals who prepare standard customs declarations either for their own company or as part of a service offering.

The P37 “Customs Clearance Operator” builds on this knowledge and is designed for individuals who, either as employees of customs service providers or within their own company, are responsible for independently submitting a wide range of customs declarations. This qualification is comparable to a vocational professional training programme.

The P38 “Customs Operations Manager” certification is intended for customs managers and senior professionals. It combines management competencies with advanced customs expertise.

WHO BENEFITS FROM THESE TRAINING PROGRAMMES AND PROFESSIONAL CERTIFICATIONS?

The certified individual, through an independent and recognised proof of competence.
Businesses and industry, through the assurance of correct operational processes and the confidence that certificate holders possess the competencies defined in the relevant competence profile.
Customs authorities, which benefit from improved quality standards and can apply a consistent benchmark when granting authorisations and approvals.

WHY EMBARK ON YOUR JOURNEY WITH ZOLLAKADEMIE AUSTRIA?

Zollakademie seminars and training courses are designed for both beginners and advanced professionals in the fields of export, import, customs and logistics.
Zollakademie trainers are long-standing professionals with extensive operational experience and formal trainer qualifications in adult education. Specialist lectures are delivered by leading guest experts with relevant areas of expertise. The deliberate and continuous exchange with authorities and industry associations, as well as regular participation in customs working groups, ensures up-to-date knowledge and an exceptionally high level of professional competence.
Thanks to our quality management certifications in accordance with ISO 21001 and the Austrian Ö-Cert for adult education, our training programmes may be eligible for funding. Learn more about your funding options here.
The focus of our training programmes is on the practical application of specialist knowledge, combined with numerous case studies and discussions to enhance understanding and reinforce learning. In addition to theoretical input, you will always learn how to apply the knowledge in your day-to-day work.
Our e-learning offering supports you throughout the learning process and documents your progress in real time. All content has been developed and structured by external instructional design specialists. Throughout your learning journey, you will have the opportunity to receive feedback and guidance.

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